Senior Business Support Specialist
17 hours ago
At ADDFORCE Human Resources Solutions, we pride ourselves on delivering exceptional services to our clients. Our team of dedicated professionals is committed to excellence in all aspects of human resource management.
Job SummaryWe are seeking a highly skilled Senior Business Support Specialist to join our team. The ideal candidate will have a proven track record of providing top-notch customer service and technical support to clients in the call center industry.
Key Responsibilities:- Provide exceptional customer service to clients via phone, email, or other communication channels;
- Analyze and resolve complex technical issues related to telecommunications and voice experience;
- Work collaboratively with internal teams to ensure seamless delivery of services;
- Develop and maintain strong relationships with clients to drive business growth and satisfaction.
To be successful in this role, you will need to possess the following qualifications:
- Bachelor's degree in any field;
- A minimum of 3 years of experience in the call center industry;
- Demonstrated expertise in international voice experience and US telecom experience;
- Familiarity with technical/telecom troubleshooting principles.
The following skills would be beneficial for this role:
- US Telecom experience;
- Technical/Telecom Troubleshooting experience.
As a valued member of our team, you can expect:
- A competitive salary package;
- Ongoing training and development opportunities;
- A dynamic and supportive work environment;
- The chance to work with a leading provider of human resources solutions.
We look forward to hearing from you if you are a motivated and experienced professional looking to take your career to the next level.
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