Customer Experience Specialist

2 weeks ago

Porac, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Overview

MCI specializes in delivering tailored solutions to meet diverse client needs.

We seek an enthusiastic and motivated individual with excellent communication skills, who can provide top-notch customer service and support a range of initiatives for a diverse portfolio of well-known clients.

This opportunity allows you to contribute to high-impact projects with iconic brands. If you're a natural problem solver who thrives on creating memorable experiences, we'd love to hear from you.

Candidates must have prior call center experience and reside within 80km of the office.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues through effective problem-solving.
  • Research information across systems to support customer needs.
  • Document interactions and process claims accurately.
  • Guide customers through options to find best solutions.
  • Follow scripts, policies, and procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Elevate complex issues to relevant team members.
  • Stay updated with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Essential Skills:

  • Excellent communication and problem-solving skills.
  • Prior call center experience and ability to work independently.
  • Strong research and analytical skills.
  • Able to multitask and manage time effectively.
  • Familiarity with CRM software and ability to learn new systems quickly.

Benefits:

  • Competitive compensation package.
  • Ongoing training and professional development opportunities.
  • Collaborative and dynamic work environment.
  • Opportunities for career growth and advancement.

Additional Information:

Please note that this is a remote position, and candidates must reside within 80km of the office.

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