Technical Support Specialist
1 month ago
What We're Looking For:
We're seeking a highly skilled Technical Support Representative to join our team at Nityo Infotech. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our customers and partners.
Responsibilities:
* Respond to customer inquiries and resolve technical issues via phone, email, and ticketing system
* Troubleshoot and resolve complex technical issues related to SIP trunking and messaging services
* Collaborate with customers to identify and resolve issues with device connectivity and failover status
* Assist with identification verification and monitoring for international and domestic fraud
* Review and configure E911 endpoint settings
* Provide excellent customer service and support to ensure customer satisfaction
Requirements:
* 4-year college degree or equivalent work experience preferred
* 1+ year experience in a customer-facing role
* 1+ year working with voice technology
* Excellent analytical, troubleshooting, and customer service skills
* Ability to quickly learn and adapt in an ever-changing environment
* Experience with helpdesk, ticketing software, and troubleshooting tools
What You'll Need to Succeed:
* Strong technical skills and knowledge of SIP trunking and messaging services
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Strong problem-solving skills and attention to detail
If you're a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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