Customer Service Team Lead
5 days ago
We are seeking a highly motivated and customer-centric individual to lead our Customer Service team.
Job DescriptionAs a Team Lead, Customer Service, you will play a crucial role in ensuring our customers receive exceptional support and have a positive experience with MoneyMax.
- Lead and manage a team of Customer Service Representatives, providing guidance, training, and performance feedback.
- Develop and implement customer service strategies and procedures to enhance customer satisfaction and efficiency.
- Monitor customer service channels (phone, email, chat and social media) to ensure timely and effective resolution of customer inquiries and complaints.
The ideal candidate will possess:
- Bachelor's degree in Business Administration, Management, or a related field.
- Proven experience at least 1 year of experience in a team lead capacity preferably in the financial services or tech industry.
- Strong analytical skills with the ability to interpret data, identify trends, and develop actionable insights.
- Familiarity with Customer Service technology, including AI-powered tools and solutions.
We are an equal opportunity employer committed to maintaining an inclusive and diverse working environment. We take pride in empowering and connecting people to a better financial future.
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