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Customer Service Team Lead Specialist

1 week ago

Manila, National Capital Region, Philippines KOREA SME BUSINESS CENTER CORP Full time

KOREA SME BUSINESS CENTER CORP is committed to providing the highest level of customer service in the food delivery industry. As a Customer Service Team Lead Specialist, you will play a critical role in ensuring that our customers receive the best possible experience.

You will be responsible for leading a team of customer service representatives in handling inquiries and complaints from customers, merchants, and riders. Your expertise in resolving complex issues and improving service quality will make a significant impact on our business.

To be successful in this role, you must have excellent leadership, problem-solving, and conflict-resolution skills. You should also be able to communicate effectively with all stakeholders, including customers, merchants, and internal teams. If you are a strategic thinker with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.