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Customer Service Team Lead
1 week ago
**Job Overview**
HGS Offshore Staffing Solutions is seeking a highly organized and detail-oriented professional to manage order processing, e-commerce operations, and inventory while supporting sales and customer service teams.
The ideal candidate will possess strong Excel and ERP system skills, with experience in sales administration and customer service. NetSuite is required, and experience with SPS Commerce & NuOrder is an advantage.
Key Responsibilities:
- Process and manage wholesale and e-commerce orders.
- Handle customer inquiries and coordinate with the sales team.
- Set up new accounts in NetSuite and support EDI order management.
- Manage faulty/incorrect shipments and return authorizations.
- Ensure smooth e-commerce order flow and resolve warehouse issues.
- Maintain stock updates and process sample/donation orders.
