Exceptional Support Services Leader Wanted

3 days ago


General Santos, Soccsksargen, Philippines beBeeLeadership Full time ₱2,000 - ₱3,000
Leadership Opportunity

We are seeking a highly skilled Support Services Team Lead to take charge of our support operations.

The ideal candidate will have strong technical and leadership experience, with a proven track record of guiding teams to deliver exceptional customer experiences.

Key Responsibilities:
  • Lead a support team to provide top-notch customer service
  • Manage escalations, monitor performance, and foster a collaborative culture
  • Oversee customer support tickets, ensuring timely resolution and clear communication
  • Administer and optimize Salesforce, including training, reporting, and automation
  • Collaborate across departments to resolve complex challenges and improve processes
Requirements:
  • 8+ years of production environment experience
  • 5+ years of SQL and team leadership experience
  • Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL)
  • Cloud systems experience (networking, storage)
  • Excellent communication, problem-solving, and leadership skills
Nice-to-Haves:
  • Salesforce administration experience
  • Knowledge of Java, JSP, or jQuery
  • Utility industry or Smart Grid experience
  • ITSM/ITIL knowledge


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