Guest Experience Service Leader

1 day ago

General Santos, Soccsksargen, Philippines beBeeGuest Full time ₱6,500 - ₱7,900
Job Description

As a Guest Experience Manager, you will oversee the delivery of exceptional service to our guests. You will manage a team of guest experience specialists, ensuring that they have the tools and resources needed to provide outstanding support via multiple communication channels.


Responsibilities
  • Lead a remote team of guest experience specialists to achieve high levels of service quality, efficiency, and productivity.
  • Develop and implement processes to drive guest satisfaction and retention.
  • Manage guest communications, resolving issues in a timely and effective manner.
  • Collaborate with operations teams to ensure seamless execution of guest services.

Required Skills and Qualifications
  • 3+ years of experience in customer-facing roles, preferably in hospitality or service industries.
  • 2+ years of management experience, leading customer service teams or call centers.
  • Excellent communication, organizational, and analytical skills.
  • Ability to write SOPs (standard operating procedures) and provide process improvements.
  • Independent problem-solving and decision-making skills.

Benefits

As a member of our team, you will have the opportunity to:

  • Work with a dynamic and growing company in the hospitality industry.
  • Contribute to the development of our guest experience strategy.
  • Collaborate with cross-functional teams to drive business results.

About This Role

This role is ideal for individuals who are passionate about delivering exceptional guest experiences and leading high-performing teams. If you have a proven track record of success in customer-facing leadership roles, we encourage you to apply.

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