Customer Service Director

1 day ago

General Santos, Soccsksargen, Philippines beBeeInnovation Full time $90,000 - $150,000
Customer Service Leadership Role

This leadership position is responsible for overseeing the customer service function and driving a high-quality support experience for clients and partners.

Key Responsibilities:
  • Develop and implement customer service strategies to align with business objectives and customer expectations.
  • Monitor and analyze customer service metrics to identify areas for improvement, drive team performance, and report insights to leadership.
  • Handle escalated customer issues and complaints with professionalism and urgency, ensuring timely resolution and customer satisfaction.
  • Collaborate cross-functionally with Product, Engineering, Sales, and Operations teams to resolve customer pain points and improve platform experience.
Requirements:
  • A minimum of 6 years of experience in customer service for a tech or SaaS company, including at least 2 years in a managerial or team lead role.
  • Strong understanding of customer service practices and customer journey management within tech or SaaS companies.
  • Previous experience in the insurance or InsurTech space is a significant advantage.
  • Proven track record of leading and scaling customer service operations in a fast-paced environment.
Job Overview:

This customer service leadership role plays a critical part in driving customer satisfaction and loyalty. As a leader, you will be responsible for developing and implementing customer service strategies that meet business objectives and exceed customer expectations.

Why You Will Thrive In This Role:

You have a passion for delivering exceptional customer service and are committed to making a difference in the lives of customers. With a strong background in customer service, you understand the importance of empathy, active listening, and effective communication in resolving customer issues.

You are a natural leader who can motivate and inspire your team to achieve great results. Your ability to collaborate with cross-functional teams and communicate effectively with stakeholders is essential in this role.

As a customer service leader, you are committed to continuous learning and self-improvement. You stay up-to-date on industry trends and best practices, applying this knowledge to drive innovation and excellence in customer service delivery.

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