Support Specialist

15 hours ago

General Santos, Soccsksargen, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱350,000
Customer Support Professional

The primary objective of this role is to deliver exceptional customer service through various channels, including inbound and outbound calls, emails, or online interactions.

This position requires delivering high-quality support that meets contractual standards and resolving routine problems related to client products or services.

Key Responsibilities
  • Ensure service quality meets contractual requirements.
  • Clarify customer needs, utilize decision-support tools, and provide resolution.
  • Listen attentively, demonstrate empathy, and build rapport with customers.
  • Greet customers professionally and maintain basic product knowledge.
  • Prepare accurate work, track information, and respond to inquiries.
Candidate Requirements
  • High school diploma with three to six months of relevant experience.
  • Strong customer service orientation, computer skills, and effective communication.
  • Dependable with attention to detail, multitasking ability, and tolerance for repetitive work.
  • Ability to work as a team member and adapt to changes quickly.

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