Impressional Service Excellence Leader

2 days ago

General Santos, Soccsksargen, Philippines beBeeService Full time ₱800,000 - ₱1,200,000
Guest Experience Manager I Job Description

We are seeking a talented Guest Experience Manager I to create a lasting impression of our brand so guests return to stay with us again and again.

  • Manage a team of Specialists handling guest inquiries, resolving in-the-moment issues, coordinating with operations to ensure apartments are always ready for guests, and taking initiative to find ways to improve guest satisfaction.

The role involves managing a team of 3 - 10 remotely distributed guest experience specialists to ensure exceptional service delivery during each shift, overseeing guest communications and personalized service, resolving escalated guest issues quickly and to mutually beneficial outcomes, and ensuring system adherence, oversight, and process documentation.

Key Responsibilities:
  • Manage a team of guest experience specialists to ensure exceptional service delivery during each shift
  • Oversee guest communications and personalized service
  • Resolve escalated guest issues quickly and to mutually beneficial outcomes
  • Ensure system adherence, oversight, and process documentation
What You Will Achieve:

This is an exceptional opportunity to join our team and make a real difference in the lives of our guests. As a Guest Experience Manager I, you will be responsible for managing a team of specialists who handle guest inquiries, resolve in-the-moment issues, and ensure that our apartments are always ready for guests.

Why Join Our Team?

At our organization, we value teamwork, initiative, and a customer-centric approach. We offer a dynamic and supportive work environment where you can grow your skills and expertise while making a positive impact on our guests' experiences.

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