Director of Operational Excellence

2 days ago


Tuguegarao City, Cagayan Valley, Philippines WHR Global Consulting Full time
Job Title: Director of Operational Excellence

About the Role:
We are seeking a seasoned professional to fill the role of Director of Operational Excellence at WHR Global Consulting. In this position, you will be responsible for overseeing the operational aspects of our business, ensuring seamless execution and continuous improvement.

Key Responsibilities:
• Ensure 201 file compliance and management across all departments
• Develop and maintain strong relationships with international clients, representing the company through effective written and verbal communication
• Create and manage a monthly calendar of duties, holding yourself and direct reports accountable to deadlines
• Oversee the building and maintenance of company infrastructure, including SOPs and software integrations to support growth
• Manage payroll, track overtime, and leave credits
• Maintain software systems, including Click-Up, JobAdder, and Excel databases
• Develop and manage additional company databases to enhance internal operations
• Cover shifts, including aligning with US daytime hours as needed
• Collaborate with Accounting and Legal teams
• Utilize JobAdder to track applicants and recruit candidates
• Onboard new staff and conduct New Hire Orientation
• Effectively manage internal staff, assigning tasks and holding them accountable to deadlines
• Leverage BPO experience to manage staff working with diverse clients and issues
• Monitor adherence to internal policies and legal standards
• Address grievances and take disciplinary action when necessary

Requirements:
• Proven experience in operational leadership, preferably in a similar industry or role
• Strong communication and interpersonal skills
• Ability to analyze complex problems and develop effective solutions
• Experience with software integrations and database management
• Excellent organizational and time management skills
• Bachelor's degree in Business Administration or a related field

Salary: The estimated annual salary for this role is $80,000 - $110,000, depending on qualifications and experience.

About WHR Global Consulting:
We are a leading consulting firm dedicated to providing expert services to businesses worldwide. Our team is comprised of experienced professionals passionate about delivering exceptional results.

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