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Executive Director of Operational Excellence

2 months ago

Makati City, National Capital Region, Philippines Career Professionals, Inc. Full time

At Career Professionals, Inc., we seek a skilled Executive Director of Operational Excellence to lead our efforts in process governance and compliance. The ideal candidate will have a strong background in process improvement methodologies, such as CMMi, ITIL, and Lean Six Sigma, and the ability to collaborate with cross-functional teams to integrate process governance and compliance into daily operations.

Key Responsibilities:

• Assist function heads in identifying, developing, implementing, and maintaining standardized processes across various areas, including software product development, project delivery, software maintenance and support, infrastructure, finance and accounting, HR, administration, and sales.

• Ensure adherence to defined processes, industry standards, best practices, and regulatory requirements.

• Monitor compliance and conduct regular service reviews to identify gaps and areas for improvement.

• Collaborate with cross-functional teams to integrate process governance and compliance into daily operations.

• Facilitate regular service reviews to evaluate the maturity of all functions against industry standards and best practices.

• Identify gaps and risks arising from these assessments.

• Ensure timely implementation of corrective actions and monitor their effectiveness.

• Foster a culture of continuous improvement throughout the organization by identifying opportunities to streamline processes, enhance quality, and optimize service delivery.

• Collaborate with leadership and department heads to implement best practices that boost operational efficiency and business performance.

• Assess the effectiveness of current processes and introduce new strategies or technologies to improve productivity, reduce costs, and enhance customer satisfaction.

• Champion initiatives for process innovation and operational excellence across all teams, promoting a mindset of ongoing value creation.

Requirements:

• Bachelor's Degree in Information Technology, Business Administration, or related fields.

• Minimum of 10 years of experience in various process and governance roles such as process improvement, PMO, CMMi, PCQA, audit, or business excellence roles.

• Relevant certifications in CMMi, ITIL, COBIT, quality management, PMP, Agile, SAFE, process governance, or continuous improvement methodologies (e.g., Lean Six Sigma, PMP).