
Dedicated Customer Experience Ambassador
1 week ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team. This individual will be responsible for delivering exceptional customer service through various social media channels.
Key Responsibilities- Respond to and resolve customer inquiries and complaints in a timely and professional manner.
- Provide personalized product recommendations based on customer needs and preferences.
- Troubleshoot and resolve complex customer issues, including shipping delays, product defects, missing packages, and payment issues.
- Escalate unresolved issues to the appropriate departments and follow up until resolution.
- Work closely with other Customer Service Representatives to provide mentorship and guidance.
- Bachelor's degree or equivalent.
- Minimum of 2-3 years of experience in customer service, preferably in the retail industry.
- Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in social media management software.
A dynamic and supportive work environment that fosters growth and development.
About Our Ideal CandidateWe are looking for an individual who is passionate about delivering exceptional customer experiences and has a strong understanding of social media platforms.
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