Technical Support Specialist

1 week ago


Quezon City, National Capital Region, Philippines Ayuda Business Management Solution Inc. Full time

We are seeking a highly skilled Technical Support Specialist to join our team at Ayuda Business Management Solution Inc.

About the Role

As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. You will work closely with our team to resolve technical issues, respond to user inquiries, and provide guidance on the use of our systems.

This is a contract-based position, lasting for 1 year. You will work on a night shift schedule, from 12:00 am to 9:00 am, Monday to Friday. We offer a competitive salary of up to $50,000 per month, based on your experience and qualifications.

Key Responsibilities
  • Provide technical support to clients via phone, email, or chat
  • Resolve technical issues related to Windows desktop and server operating systems, 0365, Active Directory, and Exchange
  • Support TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration
  • Work with hospitality platforms such as Property Management Systems (PMS), Point of Sale (POS), Revenue Management, key card systems, Building Management, HotSOS, Saflok, InnComm etc.
Requirements
  • 1-3 years of hands-on experience with ticketing tools
  • Strong communication and problem-solving skills
  • Amenable to work onsite in Eastwood
  • Must be available for night shifts
About Us

Ayuda Business Management Solution Inc. is a leading provider of business management solutions. We pride ourselves on delivering exceptional customer service and innovative solutions to our clients.



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