Technical Implementation Manager

1 day ago


Iloilo City, Western Visayas, Philippines beBeeIntegration Full time ₱5,000 - ₱7,000
Job Description

The Integration Specialist plays a pivotal role in ensuring seamless client onboarding, with a focus on technical integrations. This role oversees CRM integrations, API connectivity, and related technical workflows during the onboarding process. As a bridge between our product, customer success, and client IT/technical teams, you will ensure data flows smoothly and customers go live quickly with minimal disruption.

This role requires strong technical aptitude, problem-solving skills, and the ability to translate business requirements into technical solutions. The ideal candidate will be able to configure, test, and deploy CRM integrations, APIs, and other connected systems during onboarding, ensuring accuracy and stability.

Key Responsibilities:

  • Configure, test, and deploy CRM integrations, APIs, and other connected systems during onboarding, ensuring accuracy and stability.
  • Proactively identify, diagnose, and resolve API errors, data sync issues, and configuration challenges, working closely with product and engineering teams.
  • Partner with implementation managers, CSMs, and sales engineers to align technical work with client requirements, while remaining primarily focused on backend execution.
  • Document and refine integration processes to improve efficiency, reduce implementation time by 10%+, and minimize recurring issues.
  • Perform thorough end-to-end testing of integrations before launch to ensure they meet performance and functional requirements.
  • Manage and validate data flows between systems to ensure integrity and proper synchronization.
  • Maintain clear, detailed records of integration steps, configurations, and troubleshooting actions for internal reference and scalability.

Requirements:

  • 3-5 years of experience in technical implementation, integrations, or technical account management (preferably in SaaS or software solutions).
  • Experience with CRM platforms and API integrations (REST, webhooks, etc.).
  • Strong troubleshooting and problem-solving abilities with complex systems.
  • Excellent project management skills; able to manage multiple technical projects simultaneously.
  • Strong written and verbal communication skills, including ability to explain technical concepts to non-technical audiences.
  • Highly organized with a proven ability to follow through on commitments.
  • Experience in a remote work environment with self-reported KPIs.


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