Implementation Solutions Specialist

1 day ago

Iloilo City, Western Visayas, Philippines beBeeImplementation Full time ₱1,800,000 - ₱2,400,000
Job Overview

As a technical implementation specialist, you will play a pivotal role in ensuring the seamless onboarding and implementation of our platform for clients. This involves collaborating closely with clients to understand their business requirements, configuring the system, and providing comprehensive training and support to facilitate a smooth transition.

The successful candidate will be an integral member of our professional services team, working in tandem with customer success teams to deliver exceptional service. To excel in this role, you should possess strong technical expertise, excellent communication skills, and a commitment to delivering high-quality results.

Responsibilities
  • Collaborate with project managers to develop and maintain project schedules, task lists, and timelines.
  • Assist in crafting project plans, objectives, deliverables, and resource allocation.
  • Participate in implementation projects while partnering closely with client technical sponsors on configuration and testing.
  • Guide clients through the onboarding process, ensuring a clear understanding of system capabilities and functionalities.
  • Complete technical setup of Blaze workflows including integrating social media accounts, websites, and email providers with Blaze.
  • Adhere to detailed project plan schedules and contribute to weekly status reports to ensure accountability for milestone dates and work quality.
  • Maintain updated and accurate configuration workbook templates and documentation of configuration settings for customers.
  • Proactively identify implementation risks and mitigate them effectively and efficiently.
  • Tailor and facilitate User Acceptance Testing (UAT) specific to customer configuration.
  • Support customer success plans by assisting in product and phased rollouts, supporting value-driven conversations with the customer to increase adoption and introducing new product functionality that will deliver results.
  • Create and maintain detailed documentation related to client configurations, customizations, and training materials.
Requirements
  • Background in B2B Enterprise SaaS Implementation and HR domain experience.
  • Proficiency in configuring and customizing platforms.
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Office Suite (particularly Excel) and Google Apps.
  • Organization and efficiency in time management and ability to juggle many ongoing initiatives with ease.
  • Strong organizational and time management skills with ability to handle multiple projects.
  • Proficiency in data analysis and process/operations improvement.
  • Detail-oriented with proactive approach to problem-solving.
  • Ability to work collaboratively within a team and adapt to changing project requirements.
What We Offer
  • Private Health Insurance
  • Paid Time Off
  • Work From Home
  • Training & Development

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