Customer Complaint Resolution Specialist

2 days ago

Pasay, National Capital Region, Philippines beBeeComplaint Full time $60,000 - $100,000
Customer Experience Professional

We are seeking a highly skilled and empathetic professional to join our support team, responsible for managing and resolving escalated customer issues.

This is a critical role that ensures every customer feels heard and valued, protecting our brand's reputation. Our company has experienced rapid growth in the past two years, reaching multiple 8-figure revenues.

Key Responsibilities:
  • De-escalate and resolve high-priority customer complaints via phone.
  • Think critically and proactively to solve complex problems.
  • Coordinate with internal stakeholders to gather information and ensure timely, effective resolutions.
  • Document all customer interactions and resolutions in Zendesk to maintain a clear record.
Required Skills and Qualifications:
  • Exceptional verbal and written communication skills in English.
  • Emotional intelligence and empathy.
  • Critical thinking and problem-solving mindset.
  • Zendesk and telephony system proficiency.
Experience:
  • At least 2 years of experience in a similar customer support role, focusing on handling escalated complaints.
  • A proven track record of de-escalating angry or frustrated customers and driving issues to a successful resolution.

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