Remote Customer Claims Resolution Specialist

2 days ago

Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱35,000
Job Overview

We are seeking a skilled and detail-oriented Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for investigating and resolving customer claims related to branded and imprinted merchandise.

Your key responsibilities will include:

  • Claims Investigation: Manage and investigate incoming customer claims related to promotional product orders.
  • Cross-Departmental Collaboration: Work closely with internal departments to gather relevant information, identify the root cause, and determine the appropriate resolution.
  • Customer Communication: Communicate with customers professionally and empathetically throughout the claims process.
  • Resolution Execution: Coordinate and process claims resolutions, including product reprints, credits, refunds, replacements, or discounts.
  • Documentation & Reporting: Maintain accurate and thorough documentation of all claims, outcomes, communications, and resolution actions within internal systems.

To succeed in this role, you will need strong analytical and investigative skills, excellent verbal and written communication abilities, and high attention to detail.

Key Requirements
  • A minimum of 2 years of experience in customer service, claims resolution, or order investigation.
  • Strong analytical and investigative skills.
  • Excellent verbal and written communication abilities.
  • High attention to detail.
What We Offer
  • A competitive salary package.
  • A permanent work-from-home setup.
  • Company equipment provided.
  • Internet stipends upon regularization.
  • HMO coverage.
  • PTO credits and service incentive leaves.
  • Major company live events.
  • Monthly employee appreciation virtual events.
  • Company-provided career skills training courses.
About the Role

This is a fantastic opportunity to join our team and take your career to the next level. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we would love to hear from you.

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