Crisis Resolution Specialist

3 days ago


Pasay, National Capital Region, Philippines beBeeCrisis Full time ₱2,500,000 - ₱3,250,000
Job Title: Crisis Resolution Specialist

The Crisis Resolution Specialist plays a pivotal role in ensuring the continuity of critical systems and applications within the organization. This individual serves as the primary point of contact for all incidents of unplanned downtime or disruption.

Key Responsibilities:
  • Receives and validates incident reports from internal stakeholders.
  • Coordinates with support teams to determine the scope of disruption and leads the recovery efforts.
  • Ensures that reported incidents are thoroughly documented and tracked throughout the resolution process.
  • Participates in system testing activities and planned/unplanned disaster recovery exercises.
Requirements:
  • Proven experience in incident management and crisis resolution.
  • Excellent communication and problem-solving skills.
  • Able to work effectively under pressure and prioritize tasks efficiently.
Benefits:

This role offers a dynamic and challenging environment, with opportunities for professional growth and development. The successful candidate will be part of a collaborative team that is committed to delivering exceptional results.

Seniority Level:

Executive

Employment Type:

Full-time

Job Function:

Information Technology

Industries:

Information Services and Banking



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