
Global Customer Support Specialist
1 day ago
We are seeking a skilled User Management professional to provide frontline customer support. The successful candidate will be responsible for efficiently resolving customer inquiries and complaints, while demonstrating patience, empathy, and effective communication skills.
Main Responsibilities- Process user requests within agreed service levels
- Communicate with sponsors regarding issues and follow up on resolutions in a timely fashion
- Ensure accurate data entry/updates in the CRM system
- Perform database performance reporting tasks
- Root Cause Analysis ticket owner for alerts and errors generated by supported products
- Complete Quality Control activities for User Management
- Escalate issues promptly to the Team Lead
- Good working knowledge of Microsoft Office tools
- Computer and internet-savvy
- Call/Contact Center ticketing tools experience
- Excellent written and verbal communication skills
- High School diploma or equivalent
- User Management experience for at least 1 year
This is an opportunity to partner with global brands and pursue an exciting career.
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