Customer Experience Associate

2 weeks ago


Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱2,200,000 - ₱2,900,000
Job Description

We are seeking a highly skilled Customer Experience Associate to support our customers and provide an exceptional shopping experience. The ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to work independently in a fast-paced environment.

Key Responsibilities:
  • Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
  • Provide personalized product recommendations and address shopping-related concerns.
  • Track and manage orders, ensuring timely updates and resolutions.
  • Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
  • Maintain accurate customer records and gather feedback to enhance the shopping experience.
  • Collaborate with the team to suggest improvements based on customer insights.


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