
Customer Service Associates
1 day ago
Company Profile: This company operates globally and partner for transformation. Over the course of 55 years, they have served over 55 countries. Their comprehensive services and solutions, which capitalize on their capabilities in engineering, strategy, and design, all
driven by its dominant market position in AI, generative AI, cloud and data, together with its extensive industry knowledge and ecosystem of partners.
Position: Customer Service Associates (Financial/Bank Account)
Company Industry: IT Company
Location: McKinley Taguig
Salary Offer: Php20,000-Php29,000
Work Schedule: Australian business hours (with possibility on shifting and weekend schedule)
Work Set Up: work onsite
BENEFITS:
Government Mandated
Sick Leave
Vacation Leave
Medical / HMO
Life Insurance Benefits
Job requirement:
Bachelor graduate of any course
With at least At least 1.5 years Customer Service experience, in banking/cards LOB is a plus
Amenable to work onsite at either McKinley West, Taguig or SM MOA Complex,
Pasay offices
Can start as soon as possible
Willing to work Australian business hours
Job Responsibilities:
Respond to customer inquiries promptly and professionally via phone, email or chat.
Resolve product or service issues by clarifying the customer's complaint, determining the
cause, and offering appropriate solutions.
Maintain accurate records of customer interactions and transactions.
Follow communication procedures, guidelines, and policies.
Escalate unresolved issues to the appropriate internal teams.
Recruitment process: Online and Face to face
Initial interview
Final interview
Job offer
Job Type: Full-time
Pay: Php20, Php30,000.00 per month
Work Location: In person
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