Customer Experience Representative

2 weeks ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱25,000 - ₱32,000
Customer Service Associate Role

We are seeking a highly skilled Customer Service Associate to join our team.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Job Description

This role is responsible for delivering exceptional customer service by addressing inquiries, complaints, and feedback across multiple channels. The successful candidate will actively listen to customers' concerns and offer suitable solutions or guidance to efficiently resolve their issues and meet their needs.

  • Deliver exceptional customer service through prompt and courteous communication with customers.
  • Actively listen to customers' concerns and requirements, offering suitable solutions or guidance to efficiently resolve their issues and meet their needs.
  • Provide comprehensive and accurate information regarding products, services, and treatments to customers, ensuring they are well-informed.
Required Skills and Qualifications

To succeed in this role, you will require:

  • At least 1 year of experience in a customer service, operations, or healthcare-related role, preferably in a telehealth or healthcare setting.
  • Proven track record of excellent customer service, operations, and logistics experience.
  • Professional proficiency in written and spoken English to effectively communicate with team members from different countries.
  • Exceptional problem-solving skills to address technical or customer issues that may arise and find efficient resolutions.
  • Strong customer service orientation with the ability to empathize, listen actively, and provide appropriate solutions to customer inquiries, complaints, and feedback.
Benefits

As a valued member of our team, you will enjoy:

  • A dynamic and supportive work environment that encourages growth and development.
  • Ongoing training and professional development opportunities to enhance your skills and knowledge.
  • A competitive salary and benefits package that reflects your value to the organization.
Others

We offer a range of benefits and perks, including:

  • A comprehensive employee assistance program to support your physical and mental well-being.
  • A flexible and remote work arrangement to balance your work and personal life.
  • Access to cutting-edge technology and tools to enhance your productivity and efficiency.

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