Customer Service Associate

19 hours ago

Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱240,000 - ₱360,000 per year

Client Profile: This company is one of the leading IT companies that is providing IT Consultancy and data analysis. They have been in the industry for almost 58 years

Position: Customer Service Associate (Financial Account)

Company Industry: IT Company

Location: McKinley, Taguig

Postal Code: 1634

Salary Offer: Php20,000-Php30,000

Work Schedule: Dayshift

Work Set Up: Onsite

Benefits:

Government Mandated Benefits

Sick Leave Credits

Vacation Leave Credits

13th Month Pay

HMO

Sales Commission

Job Requirements:

Bachelor's Degree holder

At least 1 year of experience in a BPO company

With experience handling financial, banking, or collection account is an advantage

Amenable to work either in Mckinley Taguig or in SM MOA in Pasay

Can start as soon as possible

Job Responsibilities:

Answer inquiries from customers by phone, email, or chat in a timely and courteous manner.

Address problems with products or services by elucidating the client's grievance, identifying the cause, and providing suitable remedies.

Keep thorough records of all communications and transactions with customers.

Adhere to policies, norms, and communication protocols.

Report outstanding problems to the relevant internal teams.

Comment on how effective the customer service procedure is.

Remain informed about corporate policies, promotions, and product knowledge.

Other task may be assigned by immediate superior

Recruitment Process: (Online)

Initial Interview

Second Interview

Final Interview

Job Offer

Look for: Ms. Yanna

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Work Location: In person

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