Technical Support Specialist
1 week ago
TASQ Staffing Solutions is seeking a Technical Support Specialist to join our team. This role will be based in Eton Centris, QC, and requires the ability to work on-site and shift schedules.
About the Role
This position involves providing quality assurance support to clients in an IT Service Desk environment. The ideal candidate will have a strong background in QA methodologies and experience with customer service software and quality assurance monitoring tools.
Key Responsibilities
- Providing technical support to clients through various communication channels
- Maintaining accurate records of client interactions and issues
- Analyzing performance metrics and KPIs to identify areas for improvement
- Collaborating with internal teams to resolve complex technical issues
Requirements
To be successful in this role, you will need:
- A Bachelor's Degree holder
- 2-4 years' experience in ITSD Quality Assurance role in the BPO setting
- Strong client/stakeholder management experience
- Familiarity with customer service software and quality assurance monitoring tools
- Strong background with QA methodologies
- Experienced with performance metrics and KPI analysis
- Ability to work on-site and shift schedules
Compensation
The estimated salary for this role is around $40,000-$60,000 per annum, depending on qualifications and experience.
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