Technical Support Specialist

4 weeks ago


BGC, Philippines RecruiterPH Full time
Key Responsibilities:

• Deliver exceptional technical support to customers, ensuring their issues are resolved efficiently and effectively.

• Conduct thorough analysis of technical problems, identifying root causes and implementing suitable solutions.

• Effectively communicate technical information to customers, utilizing clear and concise language to ensure understanding.

• Foster a culture of exceptional customer service, ensuring every interaction is positive and supportive.

• Collaborate with internal departments as needed to resolve technical issues, promoting a teamwork approach.

Required Qualifications:

• Bachelor's Degree in a relevant field.

• Proven experience in technical support or IT service desk environment.

• Proficiency in SQL, Jira, and Salesforce is an advantage.

• Strong technical knowledge and ability to apply it in a real-world setting.

• A minimum of 6 months of technical support experience in a BPO or non-BPO industry is preferred.

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