Technical Support Specialist
4 weeks ago
• Deliver exceptional technical support to customers, ensuring their issues are resolved efficiently and effectively.
• Conduct thorough analysis of technical problems, identifying root causes and implementing suitable solutions.
• Effectively communicate technical information to customers, utilizing clear and concise language to ensure understanding.
• Foster a culture of exceptional customer service, ensuring every interaction is positive and supportive.
• Collaborate with internal departments as needed to resolve technical issues, promoting a teamwork approach.
Required Qualifications:
• Bachelor's Degree in a relevant field.
• Proven experience in technical support or IT service desk environment.
• Proficiency in SQL, Jira, and Salesforce is an advantage.
• Strong technical knowledge and ability to apply it in a real-world setting.
• A minimum of 6 months of technical support experience in a BPO or non-BPO industry is preferred.
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