SME Order to Cash

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You'll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

The Subject Matter Expert – Order to Cash is accountable for delivering advanced operational expertise across the Order to Cash cycle, including Credit & Customer Master Data, Billing, Cash Application, Collections & Dispute Management, and Reporting.

Working closely with the Team Leader, Service Delivery Manager, Continuous Improvement team, and Global Process Owners, the SME ensures that in-scope processes are executed in line with the Service Partnership Framework.

This role serves as the escalation point for complex cases, provides expert guidance on process compliance and best practices, and supports operational excellence through training, process improvement, and automation initiatives.

JOB ROLE AND RESPONSIBILITIES:

The scope of the role will continue to broaden, but key areas of responsibility are as follows:

People

 Act as a subject matter mentor, guiding Analysts in process knowledge and problem-solving.

 Support the Team Leader in performance coaching and skills development.

 Foster a culture of accountability, quality, and customer focus within the team.

 Facilitate peer-to-peer learning sessions and onboarding for new hires.

Partnership

 Work with internal and external stakeholders to resolve escalated issues.

 Collaborate with Procure to Pay, Record to Report, and market finance to ensure end-to-end process accuracy.

 Support the Service Delivery Manager and Team Leader in implementing operational strategies that align with business objectives.

Operational

 Manage or process high-value, priority, complex or exception transactions, and/or be a functional expert in a technology within the Inchcape IT Landscape.

 Ensure compliance with policies, legal requirements, and internal controls.

 Review customer master data for accuracy and completeness.

 Monitor KPIs, identify performance gaps, and implement corrective actions.

 Participate in automation and process standardization projects.

Other

 Prepare documentation and respond to audit requests.

 Maintain updated process maps and standard operating procedures (SOPs).

 Contribute to cross-functional improvement and transformation programs.

SKILLS AND EXPERIENCE REQUIRED:

 Minimum 3–5 years' experience in Order to Cash processes within a Shared Services or multinational environment.

 Strong knowledge of credit risk, collections, cash application, and dispute resolution.

 Bachelor's degree in finance, Accounting, Business, or related field.

 Advanced Excel skills (pivot tables, lookups); exposure to Power BI or reporting tools helpful.

 Experience with ERP systems (SAP preferred).

 Strong problem-solving, analytical, and decision-making skills.

 Customer service mindset and solid problem-solving/analytical ability.

 Excellent communication and interpersonal skills.

 Credit Management qualification or equivalent is an advantage.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.