
Key Customer Order Manager
2 days ago
As a key point of contact for customer orders, you will ensure seamless processing from quote to delivery.
You will facilitate communication between customers, internal departments, and suppliers to resolve issues, manage claims, and drive adoption of our e-commerce platform.
- Efficiently process high volumes of quotations and sales orders within stipulated target times, ensuring accuracy and completeness.
- Respond promptly and professionally to customer inquiries via phone, email, and web chat, providing accurate information and resolving issues effectively.
- Investigate and process claims related to shipment delays, defective items, and pricing discrepancies, coordinating with relevant departments to resolve issues.
- Collaborate closely with internal teams and external suppliers to address and resolve any issues related to customer orders, including requesting lead time changes when necessary.
- Encourage customers to utilize our e-commerce platform for order placement, providing guidance and support as needed.
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Order Execution Manager
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Order Fulfillment Specialist
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SME Order to Cash
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Customer Service Representative
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Key Account Manager
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Customer Service
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