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Medical Help Desk Representative

1 week ago

Manila, National Capital Region, Philippines J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC. Full time

At J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC., we are seeking a highly skilled Medical Help Desk Representative to join our team. As a Medical Help Desk Representative, you will be the first point of contact for Chinese medical professionals, providing assistance and guidance on the proper usage of medicines and devices.

The ideal candidate will have strong Mandarin language skills, basic English proficiency, and a Bachelor's degree in a life science or healthcare-related field. Previous customer service experience is an advantage, but not required as training will be provided. If you are a fresh graduate or have no experience, do not worry, we welcome applications from all candidates.

This role involves answering basic calls and email inquiries, guiding partners on the proper usage of medicines and devices, and providing possible side effects of medications. You will also assist Mandarin patients with questions and forward issues to higher support if necessary.

In this position, you will work closely with our team to provide exceptional customer service and ensure that our partners receive the best support possible. If you are passionate about helping others and have strong communication skills, we encourage you to apply.