Help Desk Technician

4 days ago


Manila, National Capital Region, Philippines Santaisabel Full time

Santaisabel is committed to delivering exceptional customer service. We are seeking a Help Desk Technician to join our team.

Qualifications:
  • High School diploma (associate's degree, professional certification(s), or license preferred).
  • Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery.

The successful candidate will be responsible for providing technical support via various media channels, including phone, email, or other media channels.

This includes troubleshooting, resolving issues, and escalating complex problems to senior engineers.

You will also be responsible for monitoring installed systems, identifying problems, and taking corrective action.

In this role, you will have the opportunity to work with a variety of technologies, including software, hardware, and networking.

As a Help Desk Technician, you will be the primary point of contact for customers and employees regarding technical issues.



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