Problem Management Professional

2 days ago

Taguig, National Capital Region, Philippines beBeeProblem Full time $80,000 - $120,000
Job Summary

A business leader is needed to develop and implement effective problem-solving strategies. This individual will be responsible for analyzing incidents, identifying root causes, and coordinating resolution efforts with cross-functional teams.

Key Responsibilities:
  • Analyze incidents to identify underlying problems and root causes.
  • Utilize data analytics tools to gather and analyze performance metrics and trends.
  • Collaborate with IT support, development, and operations teams to facilitate problem resolution.
  • Maintain accurate records of problems, solutions, and actions taken in a problem management database.
  • Prepare and present reports on problem analysis findings and recommendations to management.
Required Skills and Qualifications:
  • Bachelor's degree in computer science, engineering, or related field.
  • At least 5 years of experience in IT problem management or a related role.
  • Proficiency in various RCA techniques such as the 5 Whys, Fishbone Diagram (Ishikawa), and Fault Tree Analysis.
  • Proficiency in data analysis tools and techniques.
  • Knowledge of how problem management integrates with incident management, including ticketing systems like ITSM tools.
  • Excellent written and verbal communication skills.
Benefits:
  • Opportunity to work on a wide scope of activities.
  • Scope for professional development.

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