Current jobs related to Incident Problem Solver - Taguig, National Capital Region - beBeeProblem
-
Expert Problem Solver
1 week ago
Taguig, National Capital Region, Philippines beBeeTechnical Full time $40,000 - $80,000Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will be responsible for providing assistance to customers and teammates by delivering solutions.Deliver prompt resolutions to customer inquiries via live chat, phone support, email, video calls, recordings, and help desk software.Analyze...
-
Taguig, National Capital Region, Philippines Metrobank Full timeINCIDENT MANAGER, INCIDENT AND RECOVERY DEPARTMENTBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing...
-
Help Desk Problem Solver
1 week ago
Taguig, National Capital Region, Philippines beBeeTechnical Full time $50,000 - $70,000We're looking for a Technical Support Specialist to join our growing team. If you love solving puzzles, diving deep into technical issues, and being the go-to person for complex troubleshooting, this role is perfect for you.You'll be the bridge between our customers, support teams, and developers. You'll own escalated issues end-to-end, investigating...
-
High-Tech Problem Solver
1 week ago
Taguig, National Capital Region, Philippines beBeeTechnical Full time $100,000 - $130,000Technical Solutions ExpertJoin our team in shaping the future of customer experience through empathetic AI solutions.This isn't your typical support role: you'll be solving complex engineering problems that directly impact our customers' success. You'll work at the intersection of customer experience and deep technical problem-solving, becoming the bridge...
-
Incident Data Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time $70,000 - $120,000 per yearOverviewThe Incident Data Analyst plays a crucial role in enhancing GEN incident response capabilities by transforming raw incident data into actionable insights. This position is responsible for collecting, analyzing, and reporting on incident trends, root causes, and performance metrics to identify areas for improvement and support data-driven...
-
Incident Response Specialist
2 weeks ago
Taguig, National Capital Region, Philippines ESOL IT SERVICES INC. Full time $104,000 - $130,878 per yearWe are looking for a skilled Incident Response Specialist to lead the investigation and resolution of high-priority and escalated security incidents. In this role, you will work closely with internal teams to improve the bank's cybersecurity defenses and ensure timely response to threats.What You'll DoIncident Handling & InvestigationLead investigations of...
-
Business Incident Manager
2 weeks ago
Taguig, National Capital Region, Philippines Nasdaq Full time $70,000 - $120,000 per yearWhy NasdaqWhen you work at Nasdaq, you are working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and...
-
Incident Response Analyst
2 weeks ago
Taguig, National Capital Region, Philippines B & M Global Services Manila, Inc. Full timeThe Incident Response Analyst will provide detection, containment, and analysis of security events to protect the confidentiality, integrity, and availability of information systems in accordance with the firm's business objectives, regulatory requirements, and strategic goals.ResponsibilitiesProvide Tier 2 incident response services to the global...
-
Security Incident Response Analyst
3 weeks ago
Taguig, National Capital Region, Philippines Philtech Inc. Full timeOverviewJoin to apply for the Security Incident Response Analyst role at Philtech Inc.. In this role, you will use your knowledge of industry best practices, good judgement, and problem-solving skills to execute security operations and incident response. You will be on the front lines of cyber defense for one of the largest retail organizations in the US....
-
Senior Cyber Security Incident Responder
6 days ago
Taguig, National Capital Region, Philippines Procter & Gamble Full time ₱1,200,000 - ₱2,400,000 per yearInformation Technology (IT) at Procter & Gamble is where business, innovation and technology integrate to create a competitive advantage for P&G. Our mission is clear - we deliver IT to help P&G win with the over 5 billion consumers we serve worldwide. Our IT professionals are diverse business leaders who apply IT mastery to deliver game-changing,...
Incident Problem Solver
3 weeks ago
As a CX Incident Manager, you will play a crucial role in ensuring that our services are delivered efficiently and effectively.
Key Responsibilities:
- Design and implement quality management systems to continuously improve processes and solutions for business units.
- Apply developed subject matter knowledge to solve common and complex business problems within established guidelines and recommend appropriate alternatives.
- Exercise independent judgment within generally defined policies to identify and select a solution.
- Communicate data and issue analysis to stakeholders and provide tangible feedback to propose changes to business processes and policies to improve quality and minimize risk of failures.
- Review audit and assessment results to identify trends and issues, perform root-cause analysis, develop recommendations for resolution, and track effectiveness of remedies.
- Continuously review, analyze, and improve processes to increase efficiency, reduce risk, and enhance service quality.
- May act as a team or project leader, providing direction to team activities and facilitating information validation and team decision-making process.
- Provide guidance and mentoring to less experienced staff members.
Incident Management:
- Ensure incidents are logged and recorded accurately with relevant details (e.g., time, impact, symptoms).
- Coordinate rapid incident investigation, diagnosis, and resolution by engaging relevant technical teams.
- Ensure appropriate escalation of incidents that cannot be resolved within established timelines or SLAs.
- Ensure clear and consistent communication with stakeholders, including users, customers, and management, about incident status and resolution progress.
- Lead post-incident reviews for major incidents to identify lessons learned and improvement opportunities.
What We Offer:
- Opportunity for career growth and development.
- Working with a dynamic and highly collaborative team.
- A company that values its people with competitive and flexible compensation and benefits package.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Information Technology
