Technical Problem Solver

7 hours ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱150,000 - ₱300,000
Customer Support Specialist

The role of a Customer Support Specialist involves providing timely and effective assistance to clients regarding their technical queries. This position requires excellent problem-solving skills, strong communication abilities, and adaptability in responding to diverse customer needs.

Key Responsibilities:
  • Respond promptly to client inquiries via phone, email, or chat platforms.
  • Identify and resolve technical issues efficiently, escalating complex problems when necessary.
  • Collaborate with internal teams to ensure seamless service delivery and improve overall customer satisfaction.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 1-2 years of experience in technical support or customer-facing roles.
  • Strong understanding of IT infrastructure, software applications, and hardware devices.
  • Excellent verbal and written communication skills, with the ability to convey complex information clearly.
  • Familiarity with helpdesk software and CRM systems.
Benefits:

This role offers opportunities for growth, professional development, and recognition within a dynamic organization. Our team values diversity, inclusivity, and continuous learning, creating a supportive environment for employees to thrive.

Additional Requirements:
  • Aptitude for learning new technologies and adapting to changing environments.
  • Ability to work effectively in a fast-paced, team-oriented setting.
  • Proactive approach to identifying areas for improvement and implementing changes.

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