Call Center Team Lead

3 weeks ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
About TASQ Staffing Solutions
At TASQ Staffing Solutions, we are committed to delivering exceptional staffing solutions that meet the evolving needs of our clients. We take pride in building strong relationships with our team members and providing them with opportunities for growth and development.

TASQ Staffing Solutions is seeking a highly skilled Call Center Team Lead to join our hybrid work setup in Taguig. As a key member of our team, you will play a crucial role in driving our business forward by leading and mentoring our call center team members.

Key Responsibilities:
  • Develop clear objectives and KPIs for the team to ensure they meet daily, weekly, and monthly goals.
  • Delegate targets and tasks effectively to ensure timely completion.
  • Supervise team operations and performance, identifying areas for improvement and implementing corrective actions.
  • Conduct regular performance reviews to provide feedback and coaching to team members.
  • Identify training needs and report on measures to enhance team performance.

Requirements:
The ideal candidate should have a Finra 7 and 24 license and be able to work in a fast-paced environment. Strong leadership skills, excellent communication, and problem-solving abilities are essential for this role.

What We Offer:
In addition to the opportunity to lead a talented team, we offer free parking (first come, first served) and a hybrid work set up – 3x week onsite. If you are looking for a challenging role with opportunities for growth, please apply.

Salary Range:
$50,000 - $70,000 per annum, depending on experience.
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