Quality Assurance Specialist in Call Center Operations
3 weeks ago
TASQ Staffing Solutions is a leading provider of staffing solutions for the business process outsourcing industry. Our company is looking for highly skilled Quality Analysts to work in our Taguig office.
As a Quality Analyst, you will play a critical role in ensuring that our clients receive high-quality services. Your primary responsibility will be to monitor and evaluate the performance of our agents to ensure that they meet the required service quality standards.
The successful candidate will have a Bachelor's degree or equivalent experience in a related field, such as quality assurance, business administration, or operations management. Additionally, the candidate should have 2-3 years of relevant work experience in a call center environment and proficiency in remote collaboration tools.
Key responsibilities:
- Conduct transaction and call monitoring according to the agreed service quality plan
- Offer guidance and feedback to agents to improve their performance
- Conduct Root Cause Analyses (RCAs) and communicate results to Operations for action planning
- Identify training requirements and cooperate with relevant teams
- Take part in calibration sessions to ensure evaluation consistency
- Process transactions and handle calls to maintain proficiency in the process domain
- Conduct process audits to verify adherence to Standard Operating Procedures (SOPs)
Benefits:
- A competitive salary of ₱300,000 - ₱500,000 per year
- Opportunities for professional growth and development
- A dynamic and supportive work environment
Requirements:
- Bachelor's degree or equivalent experience
- 2-3 years of relevant work experience in a call center environment
- Proficiency in remote collaboration tools
- Familiarity with the 7 basic Quality tools is advantageous
-
Quality Assurance Specialist
2 months ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob Title: Quality Assurance SpecialistTASQ Staffing Solutions is seeking a Quality Assurance Specialist to work in a dynamic environment. The ideal candidate will have a strong background in quality assurance and be able to analyze data to identify areas for improvement.Key Responsibilities: Conduct transaction and call monitoring to ensure quality...
-
Senior Quality Assurance Specialist
3 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is currently seeking a skilled Senior Quality Assurance Specialist to join our team in BGC, Taguig.Job Description:We are looking for a detail-oriented and analytical individual who can execute transaction and call monitoring according to our service quality plan. As a Senior Quality Assurance Specialist, you will provide coaching and...
-
Call Center Operations Specialist Role A3
4 weeks ago
Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeAbout the RoleWe are seeking a skilled Call Center Operations Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and ensuring seamless operations in our call center.
-
Senior Quality Assurance Specialist
1 month ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeCompany Overview">TASQ Staffing Solutions is a leading staffing solutions company providing top talent to various industries.Job Summary">We are currently seeking an experienced Senior Quality Assurance Specialist to join our team. This role involves executing transaction and call monitoring, coaching and feedback to agents, performing RCAs and reporting...
-
Senior Quality Assurance Specialist
1 month ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob Summary:We are seeking an experienced Senior Quality Assurance Specialist to join our team at Gratitude Philippines. In this role, you will be responsible for implementing and delivering exceptional quality frameworks that support consistent delivery of client metrics.About the Role:As a Senior Quality Assurance Specialist, you will work closely with...
-
Call Center Operations Specialist
2 months ago
Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeJob Summary:As a Call Center Operations Specialist at Eteam Workforce Private Corporation, you will be responsible for providing exceptional customer service and support to clients. This role requires a strong communication skills, ability to troubleshoot and resolve issues, and a positive attitude.Key Responsibilities:- Provide customer service and support...
-
Quality Assurance Specialist
2 months ago
Taguig, National Capital Region, Philippines RecruiterPH Full timeJob Purpose:As a Quality Assurance Specialist at RecruiterPH, you will be responsible for ensuring that project-related quality processes are followed by associates. This includes tracking and trending data for improvement, providing coaching to employees, and analyzing client-specific metrics and internal metrics. You will also participate in call...
-
Quality Assurance Specialist
2 months ago
Taguig, National Capital Region, Philippines Eteam Workforce Private Corp. Full timeJob Title: Quality Assurance SpecialistJob Summary:We are seeking a Quality Assurance Specialist to join our team at Eteam Workforce Private Corp. The successful candidate will be responsible for supporting and delivering on multiple audits, including Payroll Audits, New hire audits, OTP, and other pay-impacting audits.Key Responsibilities:Support and...
-
Operations Assurance Specialist
4 weeks ago
Taguig, National Capital Region, Philippines ETeam PH Full time**Job Overview**ETeam PH is a leading organization seeking an experienced Operations Assurance Specialist to join our team.As an Operations Assurance Specialist, you will be responsible for delivering high-quality audit services and ensuring the accuracy of financial transactions. Key Responsibilities:Support and deliver on multiple audits (Payroll Audits,...
-
Senior Quality Assurance Specialist
1 month ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeNityo Infotech is seeking a highly skilled Senior Quality Assurance Specialist to join our team. In this role, you will play a crucial part in ensuring the quality of our software products.About the RoleWe are looking for an experienced Test Analyst with a strong background in requirements planning, test planning, and test case design. As a Senior Quality...
-
Quality Assurance Operations Specialist
3 weeks ago
Taguig, National Capital Region, Philippines Wills International Sales Corporation Full timeJob DescriptionWe are seeking a detail-oriented and organized Quality Assurance Assistant to join our team at Wills International Sales Corporation.Key Responsibilities:Inspecting Incoming Raw Material Shipments: The ideal candidate will inspect incoming raw material shipments for quality and conformity to ensure they meet our company's standards.Monitoring...
-
Quality Assurance Specialist
1 month ago
Taguig, National Capital Region, Philippines Wills International Sales Corporation Full timeJob DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at Wills International Sales Corporation. As a key member of our quality control department, you will be responsible for ensuring the highest standards of product quality and customer satisfaction.Main Responsibilities:Inspect incoming raw material shipments to...
-
Quality Assurance Specialist
1 month ago
Taguig, National Capital Region, Philippines RecruiterPH Full timeAt RecruiterPH, we are seeking a Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring that project-related quality processes are followed by associates and delivering required numbers of QA Monitors on a timely manner.About the RoleThe ideal candidate will have at least 1-2 years of QA experience in a BPO setup...
-
Senior MEPFS Quality Assurance Specialist
3 weeks ago
Taguig, National Capital Region, Philippines DDT Konstract Inc. Full timeAbout DDT Konstract Inc.We are a dynamic construction company seeking a skilled Senior MEPFS Quality Assurance Specialist to join our team. Our mission is to deliver high-quality projects on time and within budget.Job SummaryThe Senior MEPFS Quality Assurance Specialist will be responsible for ensuring that all technical requirements and documents meet...
-
Executive Quality Assurance Specialist
2 months ago
Taguig, National Capital Region, Philippines RecruiterPH Full timeKey Qualifications:For this role as Executive Quality Analyst, we are looking for a highly motivated and results-driven individual with a strong background in quality assurance and contact centre operations. The ideal candidate will have a college degree or relevant experience in education, communication, or quality assurance preferred. In addition to a...
-
Senior Translator and Quality Assurance Specialist
2 months ago
Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full timeWe are seeking a skilled Bilingual Polish Speaker to join our team at Ayuda Business Management Solution Inc. as a Senior Translator and Quality Assurance Specialist. In this role, you will be responsible for translating various documents from English to Polish and vice versa, as well as providing interpretation services during conferences and meetings.You...
-
Senior Quality Assurance Specialist
1 month ago
Taguig, National Capital Region, Philippines DDT Konstract Inc. Full timeWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at DDT Konstract, Inc.The ideal candidate will have a strong background in quality assurance and control, with a focus on ensuring the highest standards of quality in all aspects of our projects.Key Responsibilities:Quality Management: Develop and implement quality...
-
Senior Quality Assurance Specialist
1 month ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeAt Nityo Infotech, we are seeking a skilled Senior Quality Assurance Specialist to join our team.About the RoleThis is a challenging opportunity for a dedicated professional with excellent analytical and problem-solving skills. As a Senior Quality Assurance Specialist, you will be responsible for ensuring the quality of application interfaces in Core...
-
Software Quality Assurance Specialist
1 month ago
Taguig, National Capital Region, Philippines RecruiterPH Full timeJob Title: Software Quality Assurance SpecialistAt RecruiterPH, we are seeking an experienced Software Quality Assurance Specialist to join our team.About the Role:We are looking for a highly skilled and motivated individual who will be responsible for ensuring the highest quality of software products. The successful candidate will collaborate with...
-
Senior Quality Assurance Specialist
1 month ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeJob Description:We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Nityo Infotech. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality of our software products.Responsibilities:Design and execute comprehensive test plans to identify defects and ensure product...