HR Contact Center Lead

4 days ago


Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

We are seeking a skilled HR Contact Center Lead to join our team at Ayuda Business Management Solution Inc.

Job Overview

The HR Contact Center Lead will be responsible for overseeing the HR contact center operations, ensuring that service level agreements are met and providing end-to-end customer support. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of human resources principles.

The ideal candidate will have a minimum of 5-7 years of experience in HR generalist roles, with expertise in MS Excel and PowerPoint. Proficiency in HR contact center technology is also essential.

Responsibilities
  • Develops and implements departmental budgets, ensuring effective allocation of resources.
  • Supervises and develops subordinate staff, fostering a positive work environment.
  • Provides transaction and administrative services, gathering customer data as needed.
  • Escalates cases requiring guidance or clarification of policies and procedures.
Requirements
  • Minimum 5-7 years' experience in HR generalist roles.
  • Proficient in MS Excel and PowerPoint.
  • Experience with HR contact center technology.
  • Bachelor's degree in Human Resources or related field.
Estimated Salary Range

$80,000 - $110,000 per year, depending on location and experience.



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