Telecommunication Team Lead
4 weeks ago
Job Summary:
We are seeking a highly skilled Customer Support Manager to lead our team of Telephone Operators at Red Fu Entertainment Technologies Corp.
Key Responsibilities:
- Team Management: Supervise and manage a team of skilled Telephone Operators to ensure excellent customer service and efficient call handling.
- Regulatory Compliance: Ensure adherence to gaming regulations and company policies, maintaining the highest standards of professionalism and integrity.
- Customer Service: Provide top-notch support to players, responding promptly to inquiries and resolving issues in a timely and professional manner.
- Call Handling: Answer and direct incoming calls, addressing player concerns and providing accurate information on games, promotions, and events.
- Account Support: Assist players with account-related issues, such as password reset, deposit, and withdrawal, ensuring seamless transaction processes.
- Escalation: Identify and escalate complex issues to relevant departments or supervisors, guaranteeing swift resolution and minimizing player frustration.
- Record Keeping: Maintain accurate records of player interactions, including call logs and issue resolution, facilitating data-driven decision-making and process improvement.
- Cross-Departmental Collaboration: Work closely with other departments, such as Customer Support and Marketing, to create a cohesive and engaging player experience.
- Knowledge Upkeep: Stay informed about game knowledge, promotions, and events to provide expert support and maintain a high level of customer satisfaction.
- Ongoing Development: Perform duties as assigned, embracing ongoing learning and development opportunities to enhance job performance and contribute to the growth of Red Fu Entertainment Technologies Corp.
Salary:
The estimated salary for this role is $65,000 - $85,000 per annum, depending on location and qualifications.
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