Quality Assurance Lead
6 days ago
Job Summary
We are seeking a Senior FLM to lead our team and drive process excellence at BEST CAREERS AND OPPORTUNITIES. As a key member of our operations team, you will be responsible for ensuring the smooth execution of client contracts, improving quality parameters, and driving team performance.
About You
You will be an exceptional leader with a proven track record of delivering results-driven processes. Your expertise in process improvement and quality assurance will enable you to drive excellence across our operations. Your ability to interact with clients and internal stakeholders will allow you to collaborate effectively and achieve shared goals.
Main Responsibilities
- Develop and implement process improvements to enhance quality and efficiency
- Collaborate with internal stakeholders to resolve issues and ensure flawless delivery
- Lead team briefings and debriefs to drive focus on quality and adherence
- Prepare and share performance data with clients to ensure transparency and accountability
- Analyze data to identify trends and areas for improvement
- Develop and implement coaching and development plans to improve team performance
- Identify opportunities for automation within the account and develop proposals for implementation
- Lead presentations to clients and internal stakeholders to communicate progress and achievements
- Develop and implement strategies to drive employee satisfaction and engagement
- Conduct regular performance reviews and provide constructive feedback to direct reports
- Develop and implement talent management plans to ensure succession planning and career development
- Manage team attrition by developing retention strategies and addressing root causes of turnover
- Drive diversity in leadership positions by identifying and developing high-potential candidates
Key Skills and Qualifications
- Proven leadership experience with a track record of delivering results-driven processes
- Expertise in process improvement and quality assurance
- Exceptional communication and presentation skills
- Ability to analyze data and drive insights
- Strong collaboration and interpersonal skills
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