Quality Assurance Manager

7 days ago


Quezon City, National Capital Region, Philippines Cognizant Full time
Sr. Manager/Manager - PEX & Digital Transformation (Healthcare)

Cognizant is a leading IT services company, and this role is a key part of our digital transformation strategy in the healthcare industry.

As a Quality Assurance Manager, you will play a crucial role in supporting process excellence initiatives across our Healthcare Payer clients. Your key areas of responsibility will include:

  • Managing end-to-end process excellence initiatives
  • Preparing VSM, SLA baselining and driving transformation roadmaps
  • Driving internal and client-facing projects

To succeed in this role, you will need to have:

  • Graduate in Science / Engineering/Any professional Degree-Masters or 5 years integrated BTECH/MTECH, MBA, MCA. Analytics and Statistics would be an added advantage
  • Six Sigma Lean GB/BB certified is mandatory with significant experience in quality/process excellence
  • Healthcare experience is a must (2+ years)

You will be responsible for ensuring timely communication and articulation to the organization and clients, using standard communication vehicles. You will also need to understand the audience and adapt a communication style to suit the audience; effectively blend one-to-many and one-to-one styles depending upon the context.

In terms of problem-solving, you will need to articulate a clear LOB/unit level strategy and its contribution to business, identify links between strategy and the LOB's/Unit's delivery and build awareness of this link within the organization.

You will drive differentiated approach for different sets of customers and communicate regularly with them to ensure there are no surprises; proactively ask for feedback from clients to improve delivery.

This role is a mid-senior level position, and we are looking for someone who can work full-time in a quality assurance role. The job function is quality assurance, and the industries we operate in include outsourcing and offshoring, consulting, and hospitals and healthcare.



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