Quality Assurance Lead
4 days ago
We are seeking an experienced Quality Assurance (QA) professional to lead our QA team in monitoring, evaluating, and enhancing customer interactions.
- This role ensures that our call center operations meet high-quality service standards while driving continuous improvement.
- The ideal candidate will oversee the QA team in evaluating inbound and outbound calls, chat, and email interactions.
- Developing and implementing quality assurance strategies is a key responsibility of this position.
- Providing detailed feedback and coaching to agents to improve communication and adherence to company policies.
- Collaborating with training teams to identify skill gaps and implement targeted learning initiatives.
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Lead, Quality Assurance
4 weeks ago
Makati City, National Capital Region, Philippines East West Banking Corporation Full timeMakati, Metro Manila, Philippines Digital Products and ChannelsThe Lead Quality Assurance ensures that software products meet the highest standards of quality and reliability. They oversee the development and execution of comprehensive test plans, ensuring that all software components are thoroughly tested and compliant with business requirements. By leading...
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Quality Assurance Lead
10 hours ago
Makati City, National Capital Region, Philippines StaffWiz LLC Full timeJob Title: Quality Assurance LeadLocation: Cebu CitySalary: 50,000 - 65,000 PHP monthlyWe are seeking a Quality Assurance Lead to oversee QA processes, implement improvements, and ensure consistent quality standards.Key Responsibilities:Lead and manage the QA team to ensure quality standards are met.Develop and improve QA processes and tools.Conduct audits...
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Makati City, National Capital Region, Philippines Probe CX Full timeProbe CX is looking for a skilled Business Development and Quality Assurance Lead to join our team. In this role, you'll be responsible for identifying business opportunities and developing strategies to drive growth and revenue.The ideal candidate will have a strong understanding of the outsourcing and offshoring consulting industry, with a focus on quality...
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Quality Assurance Lead
3 days ago
Makati City, National Capital Region, Philippines JobsAvenuePH Full timeJob DescriptionWe are seeking an experienced Quality Assurance (QA) professional to lead our QA team in monitoring, evaluating, and enhancing customer interactions.The ideal candidate will ensure that our call center operations meet high-quality service standards while driving continuous improvement.This role involves overseeing the QA team in evaluating...
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Quality Assurance Manager
4 days ago
Makati City, National Capital Region, Philippines ING Hubs Philippines Full timeING Hubs Philippines is seeking a highly experienced Quality Assurance Manager to lead our quality assurance efforts. As a Quality Assurance Manager, you will be responsible for developing and implementing quality assurance strategies that align with our high standards.You will work closely with our development team to ensure that our software meets the...
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Quality Assurance Lead
4 days ago
Makati City, National Capital Region, Philippines Probe CX Full timeProbe CX Makati, National Capital Region, PhilippinesQuality Assurance LeadJob Summary:Provide process improvement initiatives based on QA insights with collaboration with OperationsProvide analysis on QA insights and coordinate with Operations on action planningCoach and develop QA AnalystsAttend calibration sessions as neededCollaborate on Business...
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Quality Assurance Manager
6 hours ago
Makati City, National Capital Region, Philippines StaffWiz LLC Full timeJob Title: Quality Assurance ManagerWe are seeking a Quality Assurance Manager to lead our QA team and ensure consistent quality standards.About This Role:This is an exceptional opportunity for a skilled QA professional to join StaffWiz LLC as a Quality Assurance Manager. As a key member of our team, you will be responsible for overseeing QA processes,...
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Lead Quality Assurance Expert
6 hours ago
Makati City, National Capital Region, Philippines StaffWiz LLC Full timeJoin us at StaffWiz LLC as a Lead Quality Assurance Expert and take charge of our QA processes. With your extensive experience in QA and leadership roles, you will drive quality excellence, innovate processes, and inspire team performance.About Our Team:We value diversity, inclusivity, and collaboration. Our team is dedicated to delivering high-quality...
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Service Quality Lead
3 days ago
Makati City, National Capital Region, Philippines SuperStaff Full timeLeadership OpportunitySuperStaff is seeking a Service Quality Lead to lead our quality assurance efforts and drive continuous improvement within our contact center operations.The successful candidate will have strong leadership skills, expertise in quality assurance, and experience in managing cross-functional teams.This is a key leadership role that offers...
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Quality Assurance Manager
4 weeks ago
Makati City, National Capital Region, Philippines ETeam PH Full timeJob Description: As the Quality Assurance Manager, you will be responsible for ensuring the reliability, accuracy, and usability of the system. You will oversee all aspects of quality assurance including testing (lab and onsite), process improvement, and compliance with industry standards and regulations. Your role will involve collaborating closely with...
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Quality Assurance Manager
3 weeks ago
Makati City, National Capital Region, Philippines ETeam PH Full timeJob Description: As the Quality Assurance Manager, you will be responsible for ensuring the reliability, accuracy, and usability of the system. You will oversee all aspects of quality assurance including testing (lab and onsite), process improvement, and compliance with industry standards and regulations. Your role will involve collaborating closely with...
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Quality Assurance Lead
7 days ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob SummaryWe are seeking a Senior FLM to lead our team and drive process excellence at BEST CAREERS AND OPPORTUNITIES. As a key member of our operations team, you will be responsible for ensuring the smooth execution of client contracts, improving quality parameters, and driving team performance.About YouYou will be an exceptional leader with a proven track...
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Senior Quality Assurance Specialist
3 days ago
Makati City, National Capital Region, Philippines RBT Consulting Corporation Full timeJob Summary:We are seeking a skilled Senior Quality Assurance Specialist to join our team at RBT Consulting Corporation. In this role, you will be responsible for ensuring the quality of our products and services by developing and implementing effective testing strategies.Key Responsibilities:Develop and implement quality assurance standards and processes to...
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Quality Assurance Leader
6 hours ago
Makati City, National Capital Region, Philippines Macquarie Group Full timeAbout the RoleThis position involves overseeing the quality assurance processes and learning and development initiatives for the Surveillance department. The successful candidate will be responsible for developing and implementing a comprehensive quality assurance program, conducting regular audits and assessments, and working with stakeholders to implement...
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Quality Assurance Manager
4 days ago
Makati City, National Capital Region, Philippines Probe CX Full timeWe're seeking an experienced Quality Assurance Manager to join our team at Probe CX. In this role, you'll provide process improvement initiatives based on quality insights, working closely with Operations to drive business outcomes.The successful candidate will have a strong understanding of root cause analysis, error detection, and SBI feedback (situation,...
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Quality Assurance and Testing Expert
3 days ago
Makati City, National Capital Region, Philippines RBT Consulting Corporation Full timeJob Description:We are seeking a highly skilled Quality Assurance and Testing Expert to join our team at RBT Consulting Corporation. In this role, you will be responsible for developing and implementing effective testing strategies to ensure high-quality outcomes.Key Responsibilities:Develop and implement testing strategies to identify and resolve...
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Quality Assurance Lead
6 hours ago
Quezon City, National Capital Region, Philippines Linda Hausermann & Associates Full timeJob Summary:Linda Hausermann & Associates is seeking a highly motivated Assistant Manager to lead our quality assurance team. As a key member of our organization, you will be responsible for driving process excellence and improving service delivery standards.Key Responsibilities:Develop and implement strategies to deliver Next-Gen Shared Services Quality...
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Director of Quality Assurance
5 days ago
Makati City, National Capital Region, Philippines R. S. Bernaldo & Associates Full timeR. S. Bernaldo & Associates is a reputable accounting firm seeking an experienced Quality Assurance Director to oversee the overall operation of our Firm's Quality Control System.The ideal candidate will have at least 10 years of experience in external audit or quality assurance, with a high understanding and application of the International Standard on...
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Quality Assurance
3 days ago
Makati City, National Capital Region, Philippines SuperStaff Full time● Monitoring and analyzing the overall quality of the contact center both customer-facing and non-customer facing (processing) to ensure the communication meets quality assurance standards set.● Document quality issues and performance measured for management review.● Provide 1 to 1 quality monitoring check to agents related to the performance, such as...
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Quality Assurance Specialist
3 days ago
Makati City, National Capital Region, Philippines SuperStaff Full timeJob DescriptionWe are seeking a Quality Assurance Specialist to join our team at SuperStaff.In this role, you will be responsible for monitoring and analyzing the overall quality of our contact center, both customer-facing and non-customer facing (processing), to ensure that our communication meets quality assurance standards set.You will document quality...