Quality Assurance Lead

2 days ago


Makati City, National Capital Region, Philippines JobsAvenuePH Full time
Job Description

We are seeking an experienced Quality Assurance (QA) professional to lead our QA team in monitoring, evaluating, and enhancing customer interactions.

  • The ideal candidate will ensure that our call center operations meet high-quality service standards while driving continuous improvement.
  • This role involves overseeing the QA team in evaluating inbound and outbound calls, chat, and email interactions.
  • A strong leader with excellent analytical and problem-solving skills is required to identify and address performance gaps.


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