Risk Management Lead

5 days ago


Quezon City, National Capital Region, Philippines Tech Mahindra Full time
Your Responsibilities

This senior-level role involves managing quality assurance initiatives, collaborating with cross-functional teams, and driving continuous improvement.

  • You will be responsible for designing and implementing QMS processes that align with industry standards.
  • Regularly conduct audits and assess control effectiveness to identify areas for improvement.
  • Develop and maintain relationships with key stakeholders, including clients, internal teams, and external auditors.
  • Proactively identify and mitigate risks to ensure compliance and minimize business impact.
  • Support the development of comprehensive quality management plans and implement them effectively.

Requirements

  • Master's degree in a relevant field or equivalent experience.
  • Minimum 10-12 years of experience in an international BPO environment.
  • Prior experience in a similar leadership role is highly desirable.
  • Lead assessor certification in ISO 9001 with a proven track record of success.


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