Quality Assurance Analyst

Quality Assurance RoleGenpact is seeking a skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for monitoring and evaluating calls/chat transcripts using evaluation standards and forms. You will also be responsible for analyzing evaluated calls and identifying gaps that impact KPIs.Main...

About the JobWe are seeking a highly skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for monitoring and reporting on customer service metrics to track performance and identify areas for improvement. You will also participate in training sessions to enhance skills and knowledge related to customer...

Location: Cubao, Quezon CityDepartment: OperationsAbout the Job:We're changing the way people think about customer service, and we need your help We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and...

QualificationsSkills and Qualifications (Non-negotiable):• Proficiency in Azure DevOps for test case management, defect tracking, and reporting.• Hands-on experience with test automation tools (e.g., Selenium, Katalon Studio, TestNG).• Strong understanding of software testing life cycle (STLC) and Agile methodologies.• Experience in API testing...

Job Description: Quality Assurance (QA) AnalystRole OverviewAs a Quality Assurance (QA) Analyst, you will play a critical role in ensuring the delivery of high-quality software solutions and business processes. Your responsibilities will include designing and executing test plans, identifying and reporting defects, and ensuring that systems meet functional...

Job Description: Quality Assurance (QA) AnalystRole OverviewAs a Quality Assurance (QA) Analyst, you will play a critical role in ensuring the delivery of high-quality software solutions and business processes. Your responsibilities will include designing and executing test plans, identifying and reporting defects, and ensuring that systems meet functional...

QualificationsSkills and Qualifications (Non-negotiable):• Proficiency in Azure DevOps for test case management, defect tracking, and reporting.• Hands-on experience with test automation tools (e.g., Selenium, Katalon Studio, TestNG).• Strong understanding of software testing life cycle (STLC) and Agile methodologies.• Experience in API testing...

We're seeking an experienced Quality Assurance Manager to join our team at Probe CX. In this role, you'll provide process improvement initiatives based on quality insights, working closely with Operations to drive business outcomes.The successful candidate will have a strong understanding of root cause analysis, error detection, and SBI feedback (situation,...

**Job Overview:**Nityo Infotech is seeking an experienced Senior Quality Assurance Manager to lead our payments-related software quality assurance functions.The ideal candidate will have a strong background in managing resources, Agile methodologies, and quality standards. This role primarily focuses on ensuring all systems meet minimum organization...

Job Description:The Quality Assurance Manager is responsible for establishing and maintaining the company's quality management systems. This includes creating guidelines and procedures, as well as monitoring and updating applicable documents and records.Key Responsibilities:Create and maintain quality management system guidelines and procedures.Oversee the...

Service Quality Assurance Specialist:We seek a seasoned Service Quality Assurance Specialist to enhance our quality assurance team at Smart Communications, Inc. The chosen candidate will design, develop, and execute comprehensive test plans to ensure the highest quality of our products and services.Key Responsibilities:Implement strategic testing plans to...

Key Responsibilities1. Test Planning and Design• Develop comprehensive test plans, test cases, and test scripts based on business requirements and technical specifications.• Design both manual and automated testing strategies for functional, regression, and performance testing.2. Test Execution and Defect...

Probe CX Makati, National Capital Region, PhilippinesQuality Assurance LeadJob Summary:Provide process improvement initiatives based on QA insights with collaboration with OperationsProvide analysis on QA insights and coordinate with Operations on action planningCoach and develop QA AnalystsAttend calibration sessions as neededCollaborate on Business...

About the RoleWe are seeking an experienced Quality Assurance Manager to join our team at Sourcefit DR. In this role, you will be responsible for developing and implementing quality frameworks that drive analytics and automation in Power BI and Excel. You will also mentor Training and Quality Consultants to enhance their ability to manage client expectations...

Quality Assurance Professional Job DescriptionWe are seeking a Quality Assurance Professional to join our team at Smart Communications, Inc. This role is responsible for ensuring the quality of our services through the development and implementation of comprehensive test plans and strategies.Main ResponsibilitiesDevelops and reviews test scripts to ensure...

Key Responsibilities1. Test Planning and Design• Develop comprehensive test plans, test cases, and test scripts based on business requirements and technical specifications.• Design both manual and automated testing strategies for functional, regression, and performance testing.2. Test Execution and Defect...

Key Responsibilities1. Test Planning and Design• Develop comprehensive test plans, test cases, and test scripts based on business requirements and technical specifications.• Design both manual and automated testing strategies for functional, regression, and performance testing.2. Test Execution and Defect...

Job DescriptionWe are seeking a highly skilled Service Quality Assurance Supervisor to join our team at Smart Communications, Inc. This role is responsible for developing and implementing comprehensive test plans and strategies to ensure the highest quality of our services.Key ResponsibilitiesDevelops and reviews test scripts to ensure comprehensiveness and...

Job DescriptionColas Rail - Asia seeks a seasoned professional to lead the implementation of its quality policy across various sites in accordance with ISO 9001 standards.Main Responsibilities:Quality Assurance System:Develop and maintain a quality assurance system aligned with international standards.Establish a project quality plan that ensures compliance...

Job OverviewThe Infrastructure Quality Assurance Engineer will be responsible for ensuring that construction projects meet the required quality standards at Maynilad Water Services, Inc.Key ResponsibilitiesDevelop and implement quality assurance plans.Conduct inspections and testing to verify compliance with quality standards.Identify and report any...