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Service Quality Lead
1 week ago
SuperStaff is seeking a Service Quality Lead to lead our quality assurance efforts and drive continuous improvement within our contact center operations.
The successful candidate will have strong leadership skills, expertise in quality assurance, and experience in managing cross-functional teams.
This is a key leadership role that offers a unique opportunity to shape the direction of our quality assurance program and make a lasting impact on our business.
Main Responsibilities- Lead quality assurance efforts across the contact center.
- Develop and implement quality assurance policies and procedures.
- Manage cross-functional teams to drive process improvements.
- Provide coaching and guidance to staff on quality-related matters.
- Experience in quality assurance or related field.
- Strong leadership skills and ability to motivate teams.
- Expertise in quality assurance methodologies and tools.
- Excellent communication and interpersonal skills.
- Fluency in English and Japanese languages.
