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Senior Operations Manager

2 months ago


Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Description

As a Senior Operations Manager at BEST CAREERS AND OPPORTUNITIES, you will play a crucial role in driving operational excellence and ensuring the delivery of high-quality services to our clients.

Main Responsibilities:

  • Develop and implement strategic plans to increase revenue, maximize process efficiency, and ensure excellent customer experience.
  • Lead a team of professionals in achieving operational excellence, adhering to contract compliance, and ensuring quality delivery as per budget and timelines.
  • Monitor and review delivery dashboards/MIS to track progress, identify potential red flags, and drive corrective actions to eliminate revenue leakage.
  • Collaborate with internal teams to support activities such as RFP response, capability demonstrations, and customer calls to sell solutions.
  • Identify opportunities for quick wins through automation and related initiatives, collect and analyze statistics, and assume responsibility of budgeting and tracking expenses.

Requirements:

  • Superior communication (oral, written), presentation, and interpersonal skills.
  • Demonstrated ability to develop and implement process enhancements, including technology and performance.
  • Ability to plan, prioritize, organize, and communicate with clients.
  • Proficiency in voice and non-voice contact center applications, Work-force management applications, Quality tools and technologies, and other related Voice and Non-voice Contact Centre software.
  • Experience in goal-setting and driving objectives.