Technical support Representative

2 days ago

Mabalacat, Central Luzon, Philippines Metacom Careers Full time $104,000 - $130,878 per year

Metacom Solutions is an information technology and services company based out of the Philippines.

The Role
You Will Be Responsible For

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.
  • Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
  • Ensuring all standards and procedures are followed and maintained.
  • Answering queries and resolving issue relating to usage of standard applications and IT services.
  • Providing monthly help desk reports.

Ideal Profile

  • You possess a Degree/Diploma in Computer Science, Engineering or related field.
  • You have at least 1 year experience, ideally within a Customer Service or Helpdesk / Technical Support role.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You have excellent communication and interpersonal skills.
  • You are adaptable and thrive in changing environments
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are a strong networker & relationship builder
  • Amenable to work onsite in Pampanga

What's on Offer?

  • Opportunity to make a positive impact
  • Opportunity within a company with a solid track record of performance
  • Leadership Role

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