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Call Center Leadership Position

2 weeks ago

Mabalacat, Central Luzon, Philippines beBeeLeadership Full time ₱900,000 - ₱1,080,000

Our team of leaders are responsible for driving customer satisfaction and sales performance in the call center.

They analyze data to develop improvement initiatives, drive leadership and motivation, and promote employee growth.

Key Responsibilities:

  • Manage daily call center operations to ensure exceptional customer service
  • Develop deep product knowledge and customer service capabilities among staff
  • Collaborate with business partners on improvement initiatives
  • Conduct regular employee reviews and provide constructive feedback
  • Lead and motivate a team to achieve departmental goals

About Our Team Culture:

  • We value diversity and inclusion, and strive to create a positive work environment

Our Core Values:

  • Customer Focus: Providing empathetic and helpful service
  • Teamwork: Collaborating and embracing diversity
  • Innovation: Striving for excellence and continuous improvement
  • Integrity: Building trust and ownership