Expert Technical Assistance Specialist
2 days ago
We are seeking a skilled Technical Support Professional to join our team. As a key member of our support staff, you will be responsible for providing exceptional technical assistance to our clients via various communication channels.
Your primary objective will be to resolve technical issues efficiently and effectively, ensuring customer satisfaction and loyalty. To achieve this goal, you will need to possess excellent problem-solving skills, strong communication abilities, and a thorough understanding of technical concepts related to networking and cybersecurity.
This is a full-time position that offers a remote work arrangement, allowing you to work from the comfort of your own home office. You will have the opportunity to thrive in a multicultural and multilingual environment, collaborating with colleagues from diverse backgrounds and experiences.
In addition to your technical expertise, we seek an individual who is passionate about delivering exceptional customer service, demonstrating a customer-oriented attitude, and maintaining a high level of professionalism in all interactions.
To excel in this role, you should possess prior experience in technical support, desktop support, or a similar field. A basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) and cybersecurity is also required. Additionally, strong troubleshooting and problem-solving skills, attention to detail, and excellent interpersonal skills are essential for success in this position.
- Excellent English communication skills (at least C1 for both spoken and written)
- Prior experience in tech support, desktop support, or a similar role is a must
- Strong troubleshooting and problem-solving skills, attention to detail
- Basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) is a must
- Basic understanding of cybersecurity, working experience with ISP
- Customer-oriented and responsible attitude
The ideal candidate will be a proactive and self-motivated individual who is committed to continuous learning and professional growth. We offer a range of benefits, including flexible scheduling, inclusive international environment, compensation in USD, good bonuses for referring friends, paid intensive training and probation, work-life balance, responsive management interested in your growth and long-lasting cooperation, and greenhouse conditions for self-development.
About UsWe are a leading Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. Our team works with clients from over 30 countries and speaks over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills.
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
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