Data Platform Expert

3 days ago

Cainta, Calabarzon, Philippines beBeeTechnical Full time $120,000 - $180,000
About This Role

We are seeking a seasoned Technical Support Specialist to join our team. As a subject matter expert, you will provide technical guidance and support to clients across standard and custom deployment environments.

Your key responsibilities will include answering technical questions, reproducing reported issues, and providing solutions. You will also assist customers with upgrades, communicate unsupported requests to the account team, and ensure customer environments are on supported LTS versions.

You will conduct regular check-ins with business units to discuss open support tickets, provide updates on product bugs, and offer best practice recommendations. Additionally, you will contribute to reference documentation, lead peer training, consult with content teams, and own personal technical education.

This role requires independence, minimal guidance, and an expert degree of proficiency in SEP and Galaxy. You must have 5+ years of support experience, as well as 3+ years of Big Data, Docker, Kubernetes, and cloud technologies experience.

  • Proficiency in Big Data, Docker, Kubernetes, and cloud technologies
  • Security, Authentication (LDAP, OAuth2.0), and Authorization technologies
  • Linux Skills
  • DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash

We offer a competitive compensation package, flexible paid time off, and opportunities for career growth and development. Our team is committed to fostering an inclusive and diverse culture that drives deep engagement and authentic belonging.

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